FAQ

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Q. HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be canceled.

Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused.

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates on new items

Q. HOW MANY BAGS ARE IN A BOX OF STEEP MULLING SPICES?
Each box contains 4 steep mulling bags

Q. HOW MUCH MULLED WINE OR NON-ALCOHOLIC ALTERNATIVE CAN I MAKE WITH ONE BOX OF STEEP?
1 bag of Steep mulling spices is enough for 1 bottle of wine, or upto 1.5 litres of an alternative such as cider, apple, grape or cranberry juice. Look at our recipes page to explore more recipes! Remember you're not only limited to beverages but can use it for food items too!

Q. HOW LONG CAN I STORE A BOX OF STEEP?
As with any spices, the flavour profile can change over time. It is important to keep them in a cool, dry and dark place in an airtight container.